Service Deel’s Return and Refund Policy explains when refunds may be considered, how to submit a request, and how payment concerns are reviewed. It helps Employers, Job Seekers, Clients, and Service Providers understand their responsibilities and the refund process.

1. Milestone Payments

Employers and Clients can use Bank Transfer, Paypal and PayMongo to fund milestones for specific tasks or project stages. Once the agreed work is completed and approved, the milestone payment is released to the Job Seeker or Service Provider according to the payment procedures.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • The agreed work has not started or been completed.
  • The service was not delivered according to the agreement.
  • Both parties agree to cancel the contract.
  • A duplicate, incorrect, or unauthorized payment occurred.
  • A dispute review determines that a full or partial refund is appropriate.

3. Non-Refundable Payments

Payments for completed, approved, and released milestones are generally non-refundable, except where required by applicable law or justified by fraud, breach of agreement, or other valid grounds.

4. How to Request a Refund

Users should first communicate with the other party to resolve the concern. If no agreement is reached, go to your Dashboard → Dispute → Open a Dispute, select a reason, provide details, and upload supporting evidence.

5. Dispute Resolution

Service Deel aims to review disputes within five (5) business days. Complex cases may require additional time.

Decisions will be based on the agreement, available evidence, platform policies, and applicable Philippine laws.

6. Refund Processing

Approved refunds will be processed through the applicable payment provider procedures. Processing times may vary depending on PayMongo, the payment method, and the financial institution.

7. Responsibilities of Both Parties

Employers, Job Seekers, Clients, and Service Providers must provide truthful information, fulfill their agreements, and cooperate respectfully during disputes.

False claims, fraudulent evidence, or misuse of the refund process may result in account restrictions or suspension.

8. Important Disclaimer

Service Deel facilitates transactions but is not generally a party to agreements between users. Nothing in this policy limits rights or remedies protected under applicable Philippine law.

9. Contact Us

For refund requests or payment concerns, please contact customercare@servicedeel.com or use the dispute feature in your dashboard.

Service Deel promotes fair transactions, transparent payments, and responsible dispute resolution for everyone.